We’re Always Here for You
If there is something in your home that is in need of repair or needs replaced please report it to us asap by emailing us at firstname.lastname@example.org. The office is open from 8am to 5pm Monday to Friday.
If you find yourself in an emergency outside these hours please call our emergency line 07976 295686
These are repairs required to avoid danger to health, a risk to the safety of residents or serious damage to the building.
Repairs will be attended asap.
Example - water leak that can not be isolated and stopped.
If you find yourself in an emergency please call our emergency line 07976 295686
ACCESS TO PROPERTIES
It is your responsibility to tell us when repairs are needed and you must allow reasonable access to your home for the work to be done.
If your home is supplied with gas we have a legal responsibility to check the safety of the installation and our appliances at least once every 12 months. We can take legal action if you do not provide access when reasonably requested.
You must be in your home when maintenance visits are being carried out.
WHO IS RESPONSIBLE FOR A REPAIR
Looking after your home is a joint responsibility with you, one we take seriously
As a tenant you are responsible for some minor repairs and maintenance that your home will need from time to time. This includes:
Keeping your home in a clean condition, this includes the inside of your home being in good decorative order.
Blocked drains, waste pipes and sinks etc. We can attend to blockages but if it has occurred due to something that should not go down the drains (e.g. wet wipes etc.), then you will be charged for resolving the issue.
Light bulbs. We do not replace light bulbs, unless they are in communal areas.
Boilers. If a boiler is faulty because of being tampered with, or because it has not been serviced because it is not accessible, you will be charged for any repairs carried out.
Locks, keys bolts, door and window handles etc. If any of these items are broken through misuse then the cost to provide replacements will be charged to you. Key replacement is also charged to tenants.
Boundary fencing. If fencing is erected, damaged or removed by a tenant then any maintenance costs will be your responsibility
Paths, paving slabs or decking. If these have been laid by you then they are your responsibility
Internal doors. If you have replaced them then they are your responsibility.
Pest control. This is your responsibility. But we will carry out remedial work to stop pests getting into your home. So for example we will fill gaps or holes in your property, unless you caused them.
Removal and disposal of rubbish items. This is your responsibility. If we do it we will recharge you.
As a Landlord we are responsible for repairs to:
the property’s structure and exterior
basins, sinks, baths and other sanitary fittings including pipes and drains (unless blockage is due to incorrect items being put down the drains)
heating and hot water
gas appliances, pipes, flues and ventilation
any damage they cause by attempting repairs
Your landlord is usually responsible for repairing common areas, for example staircases in blocks of flats. Check your tenancy agreement if you’re unsure.
We’re Always Here for You
Condensation occurs when warm air collides with cold surfaces, or when there's too much humidity in your home.
The most common reason condensation appears is due to poor ventilation which in turn causes humidity levels to rise.
Tips to Reduce
Close bathroom and kitchen doors - while cooking food or taking a shower keep doors closed to stop the moisture in the air from going into colder rooms which will cause condensation to form if it touches a cold surface.
Ensure extractor fans in the bathroom are used and left to run for a few minutes after you have finished. Also ensure the fan is clean and free of dust that may effect its performance.
Keeping the property adequately heated, by increasing the temperature in the property this will increase the temperature of the surfaces and reduce risk of condensation.
Ventilation - Open windows and allow the property to vent.
HEATING AND HOT WATER
Low Boiler Pressure - usually displayed on the boiler's built-in pressure gauge, check that your boiler pressure is not too low. If your boiler pressure is below 1, your central heating system is likely not able to function properly. Low pressure can be a result of various potential reasons, such as a water leak in the system, the pressure relief valve needs replacing or a cause of recently bleeding the radiators.
Check the Thermostat - is this on? is it showing the right temperature ideally between 17 to 20 degrees.